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Frequently Asked Questions.
What number am I on the waitlist?
We are unable to give you your exact position on the waiting list. We can verify that you are on the waiting list, give you the date you applied and a current estimated wait time.
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What are the current programs available and can you tell me a little about them?
Please visit our housing programs section of this website to learn about the many programs available through the Fort Collins Housing Authority.
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Are pets allowed?
Most sites do accept pets. There is a $50 non-refundable pet application fee and a $250 pet deposit. This is a separate deposit in addition to your security deposit. All sites accept service animals. Pets are limited to 50 pounds and 24 inches in height. Service animals do not have this restriction. There is limit of one (1) pet or service animal per household. Pet applications can be picked up from your housing Coordinator at the Fort Collins Housing Authority.
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I have a complaint about someone in your housing...
All complaints must be in writing. You can fill out the form provided by FCHA, or write a letter stating your concerns and the name and/or address of the person(s) involved.
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I am currently participating in one of the FCHA housing programs, and my income has changed. What should I do?
Any changes in status must be reported to your housing coordinator. Fill out a Personal Declaration form stating the change (i.e., income changes, number of individuals in the household) and mail or drop off to the Fort Collins Housing Authority. You can also pick up a Personal Declaration form at the Fort Collins Housing Authority.
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I am unable to pay my rent this month by the due date. What should I do?
Rent is due by the 5th of each month or there will be a $25 late fee. If you cannot pay you may fill out a late rent request by the 5th. Be aware the late fee may or may not be waived; however, turning in a late rent request may stop the process of notices and possible eviction.
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Do you have emergency housing?
No, we do not. Emergency housing for homeless men or women is available through the Catholic Charities Northern Mission (http://www.ccnorthern.org/services/nop.cfm) or the Open Door Mission (http://www.odmministries.org ).
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If I want my locks changed, can I call a locksmith?
No, you must call the Maintenance Department at 416-2092. We must have access to our unit for your safety and ours.
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Do I have to pay to replace a broken window I didn't break?
Unfortunately, yes, you are responsible for items damaged beyond normal wear and tear.
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Do I have to pay for service every time I call to report a problem?
No. The general rule is if the tenant causes the damage, the tenant pays for the repairs. Most items have a usable life. We pay to replace items that have fulfilled that use.
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What day does my trash get picked up, and where should I put it out?
Pick up days vary in different parts of the city, but trash needs to be out by 7am on pickup day but not more than 12 hours before the scheduled pickup. Call the Maintenance Department at 416-2092 for your day of service.
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What do I do if I can't pay for maintenance charges?
Call your housing coordinator. We can make arrangements for you to pay over time if necessary.
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Can I paint my unit or put up wallpaper to personalize to my taste?
When you leave your unit it must be in the same condition as when you moved in. Use of dark colors is discouraged because it may take two or more coats of our standard paint to cover it and you will be charged for returning it to original condition. Wallpaper is difficult to remove and may be very costly to return to original condition so we do not allow this.
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Can I have a satellite dish installed at my unit?
In some instances this is allowed. You must contact the Maintenance Department prior to installation for approval and get a release form. There can be no penetrations to the roof.
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